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Toko Wax & Tools

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SVST Performance Ski Tools

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Briko-Maplus Wax, Waxing and Tuning Tools

Policies, Shipping and FAQs...
 


Customer Satisfaction

Our primary policy is to provide prompt, thorough and accurate service and support so you are completely satisfied.

If you are not satisfied with your order or a mistake was made while ordering, send it back for a full refund.

 
Shipping

The United States Postal Service (USPS)and FedEx are our primary shippers within the US. For Domestic FedEx shipping costs and USPS internationally, we use a price based shipping method that is estimated in the shopping cart that reduces, the more you purchase. Spreading shipping cost over more products reduces shipping cost per item. Consider adding items to an order to add to your overall savings.

USPS orders usually ship the same day if it is placed before 11 AM, MTS. Otherwise the next business day or most Saturdays for USPS. FedEx may add a day or two in some cases. Some items may ship from one of our suppliers or drop shippers and will ship per their shipper and timeframe.

For US Orders:

SlideWright ships domestically with an $8 Flat shipping and handling rate for orders up to $100 via USPS Priority Mail or Parcel. For orders over $100 the shipping is FREE for USPS shipping. (U.N.O.= Unless Noted Otherwise as exempt). FedEx is charged at a reducing rate, the higher the purchase costs.

For most orders, USPS Priority mail is the quickest and most cost effective method. USPS Priority, within the continental United States shipments tend to arrive in two to three business days, including Saturdays after they are shipped. FedEx Ground can take up to a week or more.

For International Orders:

SlideWright ships globally via USPS Global Priority Or Express Mail International. The store shipping estimator charges an average shipping cost relative to our large range of items, costs and weights and may not necessarily be accurate relative to the items in your cart.

The estimator cannot differentiate between small vs larger items or light vs heavier items AND determine in which Shipping Box size they will fit AND changing costs by country. Therefore, each international order is reviewed relative to the weight based, USPS International Postage Calculator for current USPS rates plus $2 for shipping, form inputting and handling. We will reimburse shipping overages when possible. For large and heavier items it may be necessary to request additional payment to help cover most of any excessive shipping costs to us from the shipping company.

The best International value for small items is using the Small Flat Rate boxes (5-3/8” x 8-5/8” x 1-5/8”) or Flat Rate Envelope (12.5" x 9.5"). The next best International value for larger items is using the Medium Flat Rate boxes that cost the same up to 20 lbs. We will do our best to maximize Flat Rate shipments to reduce costs, including repackaging when practical.

Please provide accurate contact information, including phone number to assure the most efficient delivery rate possible. If you have questions, please contact us.

Customs forms will be filled out as Merchandise and actual purchase amounts less discounts and from their originating countries.

Additional Shipping Information:

All liquids, including and not limited to waxes, cleaners and epoxies ship ground in the US only. Epoxy packets and small items excepted at our discretion. Ground shipments usually arrive within 6 business days.

We have no control over any fluctuating costs, delivery time frames that may occur without notice and their tracking systems.

For large and heavier items it may be necessary at our discretion to request additional payment for excessive shipping costs to us from the shipping company or choose a lower class shipping option, especially for free shipping orders.

Use our Client Account and Order Status systems (see top right of page header) to keep track of your shipment.

 
Privacy & Security

Simply put, SlideWright LLC does not share your information with anyone or any entity. We will not send solicitous e-mail or call you without your permission via support requests or Newsletter sign-up. The Newsletter usually includes current deals, coupon codes, new products, news, tips and updates.

Your secure customer payment information is not stored after a transaction. You can rest assured that this information is safe.

 
Pricing, Ordering & Back orders

SlideWright LLC reserves the right to refuse service, terminate accounts, adjust discounts, remove or edit content, or cancel your order and refund your full purchase amount at our sole discretion.

Availability: All products are subject to availability and prior sale. Prices on our website are in effect until they are removed from the pages. SlideWright LLC is not responsible for any errors appearing in our website. All orders are subject to acceptance by SlideWright LLC.

Adjustments: We will always contact you regarding any unexpected delays, back orders, or differences in pricing. Adjustments to pricing and shipping rates can be completed on your order even after the order has already been processed.

Payment: Our online catalog prices are in U.S. currency. Our Secure Online Order Processing accepts Master Card, Visa, Discover, and American Express, Paypal, Paypal Express & Google Checkout.

Sales Tax: If your order is shipped to a Colorado address a 2.9% sales tax will be charged. There is no tax implied on service, shipping, or products delivered outside of Colorado.

Back orders: Due to limited availability of some of the products we sell, a particular item may be out of stock. Some items can be purchased as back ordered items and your order will ship when we receive the back ordered item(s) from our supplier. If an inventory error occurs showing an item not in stock which causes your order to be sent in more than one shipment, SlideWright LLC will pay postage on all shipments after the first one. We will contact you in the event of back orders in the event you can wait for all the items to be shipped in one shipment.

Please be sure to include accurate contact information in your order (including telephone number), so we can contact you if the need arises relative to your order.

 
Warranties

Manufacturer's Warranties are covered by a specific manufacturers warranty. For an item to be covered by the manufacturer, the item must be defective and these defects must be a result of normal use or manufacturing. Damage from accidents, misuse, poor installation, hucking cliffs, and racing are not covered under manufacturers warranties. Make sure to keep a copy of your invoice for proof of purchase. Shipping in both directions are not covered under any warranty.

Contact us if you have any product issues so we can help process them efficiently as possible. Typically, the cause of the defect or damage will be assessed prior to any refund or exchange.

 
Returns, Exchanges and Order Cancellations

SlideWright LLC guarantees satisfaction. If for some reason you are not satisfied with your product, you may exchange it for another item, credit your client account or receive a refund. Please contact us via e-mail prior to sending back any items and include your order number.

Ship items in original packaging to:

SlideWright LLC
114 County Road 246
Durango, CO 81301

If you wish to cancel your order, you may receive a full refund. Just remember to please contact us as quickly as possible so the item does not ship prior to cancellation.

All returns for refund, replacement, or exchange may be returned for full refund less shipping charges within 30 days of purchase, no questions asked! A 15% restocking fee may be applied for returned items unless we are at fault for shipping you the wrong items(s).

Any items returned after 30 days will be charged a 25% restocking fee. Any orders older than 60 days cannot be returned. All returns must be shipped via insured FedEx Ground or United States Postal Service. Allow for one full billing cycle for refunds to appear on your credit card statement.

 
Out of Stock Notifications

When an item is Out of Stock, you have the option to be notified when an item is back in stock. Our system does not provide us with any information as to who signed up and how many times for an item notification. We can offer you alternatives or information regarding the ETA of an item or if there are delays or unavailability only if you contact us directly and ask about any particular item or items.

 
Client Accounts, Wish Lists & Client Rewards

A Client (Customer) Account is not required to make secure purchases at SlideWright.com. By signing up for a secure Client Account you do have the option to fill your cart, create wish lists, track order histories and sign up for promotions and the newsletter....as well as accrue and redeem Client Reward Points.

Additionally, another very useful feature of Client Accounts, is that often customers ask for recommendations for products and alternatives. By signing up for an account and notifying us about questions, we can also access your Cart and Wish Lists to expedite the process of helping you make the right choices for your needs and budget.

Client Rewards: As a way to thank our customers, our Client Rewards program allows Clients with accounts to accrue Client Rewards from purchases. The more you buy, the more points accrued. The points are assessed at a rate of 3 cents per dollar spent and can be redeemed on future purchase. This is the equivalent of 3% accrued discount for purchases than can be applied to future purchases. You must be logged into your account while placing orders to accrue and redeem your additional 5% discount.

Please visit our tips and support blog for more information.

 
 

Clearance Sale 50-75% OFF of Ski, Snowboard & Bike Items!

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Fast, Free shipping for purchases over $100

Location:
SlideWright LLC
Durango, CO USA
 
   

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